David Molnar Photography Frequently Asked Questions

Customer Support Questions:
What are credits and how can I use them?
The credits allow you to select preset packs of your choice! We currently offer Lightroom Presets, Lightroom Brushes, and Photoshop Overlays. Our credit system allows you to exchange your credits to get preset packs you want and work best for you!

You can see your credit balance in the top right corner when you’re signed into your student account. To use the credits you can head to the “presets club” area in the menu on the left hand side of your screen. You can click on each preset pack to read more about it and then if you decide you want that preset pack you can click “make this one mine.” The preset pack will then be available for you to download under the “my products” section. Please reach out if you have any additional questions!

How do I cancel my monthly subscription?
To cancel, pause, or downgrade, you can head to “My Account” in the upper right hand corner of your student account when logged in. From there, click “My Subscription” and then click on the red view button. You can then click on “Modify Subscription.” 

Can I get a refund? 
Our monthly subscriptions to The Photo Mentorship and the One Click Presets Club are non-refundable due to the digital nature. Our presets and credits are also non-refundable and non-exchangeable. We do offer a 60 day money back guarantee (from date of purchase) on our standalone lifetime courses. If you’re interested in the money back guarantee for those courses please email us at [email protected] 

How can I contact customer support?
If you need any customer support assistance please feel free to email us at [email protected], use the live chat feature in the bottom right corner of your student account, or give us a call at 850-789-6155. Our business hours are Monday-Friday 9:00am-5:00pm CST but phones are available 10:00am-4:00pm CST Monday-Friday. We are more than happy to help!

If I’m a member of the Photo Mentorship, how can I contact the mentors?
Our expert mentors would love to assist you! You can contact them via email at [email protected], using the live chat feature in the lower right corner of your student account, or by tagging them in the Facebook group. Please do not private message the mentors as that is against our group rules. We also do not allow photography coaching via phone at this time. 

Giveaways {we love prizes and love giving them away even more!}
if you are selected as one of our winners from a giveaway, in the spirit of fairness, we ask that all prizes be claimed within 30 days from the date we are contacting you. If we do not hear from you within 30 days of that date, we will move to our alternate winners for the prize.

Can you help me with my Adobe (Lightroom/Photoshop) Account Questions?
Adobe, the creator of Lightroom, is actually a separate company from us. Because of this we do have some limitations on what we can assist you with in regards to your Adobe account and their programs. You will need to reach out to them directly if you need help with your Adobe account. 

If you’re interested in purchasing Lightroom, we recommend a subscription to the Creative Cloud Photography plan for $9.99 a month. Use this link to check it out: https://davidmolnar.com/adobe

Other Questions:
What camera gear is recommended?
Please check out this awesome free download we created! https://davidmolnar.com/step/free-gear-guide-ebook

Can I follow you on social media? 
Yes! We would love to have you join in on the social media fun! You can follow us at: 
Facebook: David Molnar – Your Photography Mentor
Instagram: @davidmolnar and @thephotomentorship
Pinterest: pinterest.com/davidmolnar
Twitter: @_davidmolnar

How to Install Lightroom Presets:
We have a blog for that! Check it out: https://davidmolnar.com/import-lightroom-presets
You can also check out the instructional video inside each preset pack on your student account. If you have any trouble, please reach out!

How to Install Lightroom Brushes:
Check out this awesome instructional blog! https://davidmolnar.com/how-to-install-lightroom-brushes
If you have trouble, please let us know so we can help

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